SMS Terms & Disclosures

Effective Date: March 2, 2026 · Last Updated: March 2, 2026

This page describes FlowSurge's SMS messaging practices, including the types of messages we send, message frequency, how to opt out, and how to get help. These disclosures are provided in compliance with CTIA guidelines and carrier requirements.

Program Name

FlowSurge Patient Communications — operated by FlowSurge AI.

Types of Messages

When you or your dental/oral surgery provider opt you in to receive SMS messages through FlowSurge, you may receive the following types of text messages:

  • Appointment reminders and scheduling confirmations
  • Upcoming visit notifications and preparation instructions
  • Post-visit follow-up messages
  • Referral coordination and specialist scheduling updates
  • Other healthcare-related operational communications

Messages are sent on behalf of your dental or oral surgery provider. FlowSurge does not send marketing or promotional messages unrelated to your healthcare.

Message Frequency

Message frequency varies. You may receive multiple messages per month during active treatment or appointment scheduling. The number of messages depends on your appointment activity and care schedule.

Message and Data Rates

Message and data rates may apply. Please check with your mobile carrier if you are unsure about your plan's messaging rates. FlowSurge is not responsible for any charges from your carrier.

How to Opt Out (STOP)

You can opt out of SMS messages at any time by replying STOP to any message you receive from FlowSurge. After opting out, you will receive a single confirmation message and no further text messages will be sent.

To resume receiving messages, reply START.

Help (HELP)

For assistance, reply HELP to any message, or contact us directly:

Email: support@flowsurge.ai

Consent

SMS consent is collected by your healthcare provider at the point of care through a written or electronic intake/appointment form. Consent to receive SMS messages is not a condition of purchasing any goods or services or receiving healthcare.

Privacy

Your privacy is important to us. We do not sell, rent, or share your mobile phone number or SMS consent data with third parties for marketing purposes. For full details on how we handle your data, see our Privacy Policy.

Supported Carriers

SMS service is available on most major U.S. carriers including AT&T, Verizon, T-Mobile, and others. Carrier support is not guaranteed for all carriers.

Contact Us

If you have questions about our SMS practices, please contact:

FlowSurge AI
3022 278th Pl SE, Sammamish, WA 98075
Email: support@flowsurge.ai

See also: Privacy Policy · Terms & Conditions