Terms & Conditions

These Terms & Conditions govern your use of FlowSurge's platform and communications services. By engaging with communications sent through FlowSurge on behalf of your dental or orthodontic provider, you agree to these terms.

1. About FlowSurge

FlowSurge is a healthcare technology platform that helps dental and orthodontic practices manage patient communications, appointment scheduling, and operational workflows. FlowSurge sends communications on behalf of healthcare providers to their existing patients.

2. Use of the Platform

FlowSurge's platform is made available to licensed dental and orthodontic practices ("Providers") to facilitate patient communications. Patients ("End Users") receive communications from Providers through the FlowSurge platform. By receiving and interacting with these communications, End Users agree to these terms.

3. SMS / Text Messaging Terms

If you have provided your mobile phone number to your dental or orthodontic provider and consented to receive text messages, you may receive SMS communications through the FlowSurge platform, including:

Appointment reminders and scheduling confirmations
Upcoming visit notifications and preparation instructions
Post-visit follow-up messages
Referral coordination and specialist scheduling updates
Other healthcare-related operational communications

Consent: SMS consent is obtained by your healthcare provider at the point of care through a written or electronic intake form. Consent is not a condition of receiving healthcare services.

Message Frequency: Message frequency varies based on your appointment schedule and treatment activity. You may receive multiple messages per month during active care periods.

Message and Data Rates: Message and data rates may apply. Please check with your mobile carrier if you are unsure about your plan's messaging rates.

How to Opt Out: You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and no further messages will be sent unless you re-enroll by replying START.

Help: Reply HELP to any message for assistance, or contact us directly at support@flowsurge.ai.

No Third-Party Marketing: SMS messages sent through FlowSurge are exclusively for healthcare operational purposes. Your mobile number will never be used for third-party marketing or sold to advertisers.

Supported Carriers: SMS service is available on most major U.S. carriers. Carrier support is not guaranteed for all carriers.

4. Healthcare Provider Responsibilities

Dental and orthodontic practices using FlowSurge are responsible for:

Obtaining valid patient consent prior to initiating SMS communications
Ensuring consent language meets applicable state and federal requirements
Maintaining accurate and up-to-date patient contact information
Honoring patient opt-out requests promptly

5. Prohibited Uses

FlowSurge's platform may not be used to send:

Unsolicited marketing messages to individuals who have not consented
Messages to individuals who have opted out
False, misleading, or deceptive communications
Content that violates applicable laws or regulations

6. Intellectual Property

All content, trademarks, and materials associated with the FlowSurge platform are the property of FlowSurge. Unauthorized reproduction or use is prohibited.

7. Disclaimer of Warranties

FlowSurge's platform is provided "as is" without warranties of any kind, express or implied. We do not warrant uninterrupted or error-free operation of our messaging services.

8. Limitation of Liability

To the fullest extent permitted by law, FlowSurge shall not be liable for any indirect, incidental, or consequential damages arising from use of the platform or delivery of communications.

9. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

10. Changes to These Terms

We may update these Terms from time to time. The effective date at the top of this page reflects the most recent revision. Continued use of or interaction with our communications constitutes acceptance of updated terms.

11. Contact Us

For questions about these Terms, please contact:

FlowSurge
Email: support@flowsurge.ai