Privacy Policy | FlowSurge

FlowSurge ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with our platform and SMS communications.

1. Information We Collect

We collect information that dental, oral surgery, and orthodontic practices provide to us on behalf of their patients, including:

Patient name and contact information (including mobile phone numbers)
Appointment scheduling data and visit history
Consent records indicating agreement to receive text messages
Communication preferences and opt-out status

2. How We Use Your Information

We use collected information solely to facilitate operational communications between dental practices and their patients, including:

Appointment reminders and scheduling confirmations
Post-visit follow-up and care notifications
Referral coordination and specialist scheduling updates
Operational alerts related to your healthcare interactions

3. SMS and Text Messaging

How We Collect Mobile Numbers for SMS: Mobile phone numbers are collected directly by the dental or orthodontic practice through appointment scheduling forms, patient intake forms, or referral forms. Consent to receive text messages is obtained at the point of collection via written or electronic form acknowledgment.

How We Use Mobile Numbers: Mobile phone numbers collected for SMS communication are used solely for appointment reminders, scheduling updates, referral coordination, and other healthcare-related notifications relevant to your care. We do not use mobile numbers for general marketing or promotional purposes unrelated to your healthcare relationship.

No Sale or Sharing of Mobile Data: We do not sell, rent, lease, or share mobile phone numbers or SMS consent data with third parties for marketing purposes. Mobile numbers and SMS consent information are never transferred to advertisers or data brokers. SMS data may only be shared with authorized messaging service providers (such as Twilio) solely to deliver messages on behalf of your healthcare provider.

Message Frequency: Message frequency varies based on your appointment activity and care schedule. You may receive multiple messages per month during active treatment phases.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

How to Opt Out: You may opt out of SMS communications at any time by replying STOP to any message you receive. After opting out, you will receive a single confirmation message and no further texts will be sent. To resume messages, reply START.

Help: Reply HELP to any message for assistance, or contact us at support@flowsurge.ai.

4. Data Sharing and Disclosure

We do not sell or share your personal information with third parties except as follows:

Service Providers: We may share data with messaging and infrastructure providers (e.g., Twilio) strictly to deliver communications on behalf of your dental practice.
Legal Requirements: We may disclose information if required by law, regulation, or valid legal process.
Business Transfers: In the event of a merger or acquisition, data may be transferred as part of that transaction, subject to the same privacy protections.

Under no circumstances are mobile phone numbers or SMS consent records shared with third parties for advertising or marketing purposes.

5. Data Security

We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security reviews to protect your personal information from unauthorized access, disclosure, or misuse.

6. Data Retention

We retain personal data only as long as necessary to provide services to the dental practice and comply with applicable laws. Opt-out records are retained indefinitely to honor suppression requests.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information. To exercise these rights, contact the dental practice directly or reach us at privacy@flowsurge.ai.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of our communications after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

FlowSurge
Email: privacy@flowsurge.ai